Policies
Privacy and terms for VALSEA, built for enterprise across Southeast Asia. Summarised below for quick reference.
Privacy Notice
Singapore, Malaysia, Vietnam, Indonesia, Thailand, and the Philippines.
01Who We Are
VALSEA PTE. LTD. is a Singapore-incorporated company operating a voice API orchestration layer, converting voice audio into structured, actionable data for enterprise clients across Southeast Asia and globally.
Our primary data processing hub is Jakarta, Indonesia (AWS ap-southeast-3). Vietnamese data subjects' audio is processed in-country only and never leaves Vietnam. All other markets route through Jakarta under appropriate legal safeguards.
02What Personal Data We Process
| Category | Details |
|---|---|
| Voice audio | Recordings of individuals using our clients' services. May include voice characteristics for speaker identification (sensitive personal data). |
| Transcripts | Text from voice audio. May include names, locations, account numbers, health info, or other personal details spoken in audio. |
| Semantic outputs | Intent classifications, sentiment scores, urgency flags, and compliance markers derived from transcripts. |
| Usage and technical | API call logs, latency metrics, error rates. Used for service operation and billing. Does not include audio content. |
| Account data | Name, work email, company, and role of client administrators and authorised users. |
03How Long We Keep Your Data
04International Data Transfers
VALSEA processes data primarily in Jakarta, Indonesia (AWS ap-southeast-3), our primary regional hub.
| Market | How data is handled | Basis |
|---|---|---|
| Vietnam | Audio processed in-country only. PII-stripped transcripts flow to Jakarta under CTIA filed with MPS. | In-country |
| Indonesia | Audio and transcripts processed in Jakarta. Data does not leave Indonesia. | In-country |
| Singapore | Data flows to Jakarta under Standard Contractual Clauses per client DPA. | SCCs |
| Malaysia | Data flows to Jakarta under Standard Contractual Clauses per client DPA. | SCCs |
| Thailand | Data flows to Jakarta under Standard Contractual Clauses per client DPA. | SCCs |
| Philippines | Data flows to Jakarta under NPC-compliant contractual protections per client DPA. | Contractual |
05Your Rights
Email dpo@valsea.app with your request type in the subject line. Response timelines:
06Security and Data Sharing
We protect your data using AES-256 encryption at rest and TLS 1.2+ in transit, role-based access controls, automated deletion jobs, and regular penetration testing aligned with ISO 27001 principles.
Data is shared only as necessary: with sub-processors providing cloud infrastructure and ASR/LLM inference, with your enterprise client who receives outputs, and with regulators where required by law.
07Regulatory Complaints
If you believe we have mishandled your personal data, contact dpo@valsea.app first. You may also lodge a complaint with your local regulator:
Terms and Conditions
Governing law: Republic of Singapore. Disputes: SIAC.
01The Service
VALSEA is a voice API orchestration layer providing speech-to-text, text-to-speech, voice agent orchestration, and related language interactions. The Service is accessed via valsea.ai and official API endpoints.
By accessing the Service, you confirm you have read, understood, and agree to these Terms. You must be at least 13 years old and have full civil capacity to enter this agreement.
02Account and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Do not share credentials with any third party.
If you suspect unauthorised access, change your password immediately and notify us at support@valsea.app. VALSEA is not liable for losses arising from your own disclosure of account credentials.
03Intellectual Property
VALSEA owns all technology, AI models, source code, designs, and trademarks. You receive only a limited, non-exclusive, non-transferable, revocable licence to use the Service.
You own your Input Data and Output Data. You grant VALSEA a licence to use Input and Output Data for service provision and product improvement per our Privacy Notice.
You are responsible for ensuring you have all necessary rights to Input Data you submit, including consent from any data subjects whose voice is recorded.
04Prohibited Conduct
The following uses of the VALSEA Service are strictly prohibited:
Violations may result in immediate account suspension, termination, and claims for damages.
05Payment and Refunds
Upon confirming purchase and completing payment, VALSEA has no obligation to refund a paid Service package except as specifically provided in our Payment Policy.
For billing errors or service issues, contact support@valsea.app for prompt resolution.
06Disclaimer and Limitation of Liability
The Service is provided on an "as-is" and "as-available" basis without warranty of absolute accuracy, continuous operation, or fitness for a particular purpose.
You are solely responsible for evaluating, verifying, and acting on Output Data. Business, legal, medical, and financial decisions based on Output Data are made at your own risk.
To the maximum extent permitted by law, VALSEA shall not be liable for any indirect, special, incidental, or consequential damages arising from use of the Service.
07Governing Law and Disputes
These Terms are governed by the laws of the Republic of Singapore. The parties shall first attempt to resolve disputes through negotiation and mediation.
If no agreement is reached, disputes shall be referred to the Singapore International Arbitration Centre (SIAC) for final and binding resolution. Invalid provisions do not affect the remaining Terms.
Questions about your data?
Our DPO covers all ASEAN markets: Singapore, Malaysia, Vietnam, Indonesia, Thailand, and the Philippines. All requests are acknowledged within 2 working days.