Policies
Privacy and terms for VALSEA, built for enterprise across Southeast Asia. Summarised below for quick reference.
Privacy Notice
Singapore, Malaysia, Vietnam, Indonesia, Thailand, and the Philippines.
01Who We Are
VALSEA PTE. LTD. is a Singapore-incorporated company operating a voice API orchestration layer, converting voice audio into structured, actionable data for enterprise clients across Southeast Asia and globally.
02What Personal Data We Process
| Category | Details |
|---|---|
| Voice audio | Recordings of individuals using our clients' services. May include voice characteristics for speaker identification (sensitive personal data). |
| Transcripts | Text from voice audio. May include names, locations, account numbers, health info, or other personal details spoken in audio. |
| Semantic outputs | Intent classifications, sentiment scores, urgency flags, and compliance markers derived from transcripts. |
| Usage and technical | API call logs, latency metrics, error rates. Used for service operation and billing. Does not include audio content. |
| Account data | Name, work email, company, and role of client administrators and authorised users. |
03How Long We Keep Your Data
Our default retention period is 30 days. Data is automatically deleted after this period unless a different retention schedule applies to your account.
All data is encrypted in transit and at rest.
Enterprise customers may contract alternative retention periods as part of their service agreement.
04Your Rights
| Right | Description |
|---|---|
| Access | Receive a copy of your personal data we hold |
| Correct | Correct inaccurate or incomplete data |
| Erasure | Request deletion of your personal data |
| Restrict | Limit how we process your data |
| Portability | Receive your data in a structured, machine-readable format |
| Object | Object to processing based on legitimate interests |
To exercise any of these rights, email dpo@valsea.ai.
05Security and Data Sharing
- We share data with third-party sub-processors (cloud infrastructure, ASR/LLM inference providers) only as necessary to deliver the Service.
- Outputs are shared with your enterprise client who acts as the data controller for end-user data.
- We disclose data to regulators and law enforcement where required by applicable law.
- We do not sell your personal data.
- We do not use your data for advertising.
- Your audio is never used to train our models without your explicit written consent.
06Regulatory Complaints
If you believe we have mishandled your personal data, contact dpo@valsea.ai.
Terms and Conditions
Governing law: Republic of Singapore. Disputes: SIAC.
01The Service
VALSEA provides a voice API for speech-to-text (STT), text-to-speech (TTS), voice agent orchestration, and related language interactions. The Service is accessed via valsea.ai and official API endpoints.
By accessing the Service, you confirm you have read, understood, and agree to these Terms. You must be at least 13 years old and have full civil capacity to enter this agreement.
02Account and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Do not share credentials with any third party.
If you suspect unauthorised access, change your password immediately and notify us at team@valsea.ai. VALSEA is not liable for losses arising from your own disclosure of account credentials.
03Intellectual Property
VALSEA owns all technology, AI models, source code, designs, and trademarks used to provide the Service.
You retain ownership of your Input Data and Output Data.
04Prohibited Conduct
The following uses of the VALSEA Service are strictly prohibited:
Violations may result in immediate account suspension, termination, and claims for damages.
05Payment and Refunds
Upon confirming purchase and completing payment, VALSEA has no obligation to refund a paid Service package except as specifically provided in our Payment Policy.
For billing errors or service issues, contact team@valsea.ai for prompt resolution.
06Disclaimer and Limitation of Liability
The Service is provided on an "as-is" and "as-available" basis without warranty of absolute accuracy, continuous operation, or fitness for a particular purpose.
You are solely responsible for evaluating, verifying, and acting on Output Data. Business, legal, medical, and financial decisions based on Output Data are made at your own risk.
To the maximum extent permitted by law, VALSEA shall not be liable for any indirect, special, incidental, or consequential damages arising from use of the Service.
07Governing Law and Disputes
These Terms are governed by the laws of the Republic of Singapore.
The parties shall first attempt to resolve any dispute through good-faith negotiation for a period of 30 days.
If no agreement is reached within 30 days, disputes shall be referred to the Singapore International Arbitration Centre (SIAC) for final and binding arbitration.
Questions about your data?
Our DPO covers all ASEAN markets: Singapore, Malaysia, Vietnam, Indonesia, Thailand, and the Philippines. All requests are acknowledged within 2 working days.